Note: KOHO Crypto may not be available to everyone yet. If you don’t see the Crypto option in your KOHO app, stay tuned, we’ll share updates when it becomes available to you.
You can buy, sell, and monitor crypto directly in the KOHO app 🚀
Crypto prices can be volatile. KOHO and Ndax do not provide investment advice. You decide when and what to buy or sell.
How do I buy crypto with my KOHO account?
Tap the + button
Choose your crypto
Enter the amount you want to buy in Canadian dollars
Review the price and any fees
Tap Buy Now to confirm
You’ll get a confirmation email once your purchase is complete.
Heads up: Purchases use your Spendable balance. If your money is in your Savings (Goals/RoundUps/Vault), move it to Spendable first.
💡If you’re on the Everything plan, you are eligible for a 0.5% trading fee plus other plan benefits such as 2% cash back on essentials and 3.5% interest on your balance.
How do I sell crypto with my KOHO account?
You can sell your crypto directly in the KOHO app.
Tap the – button
Choose which crypto you want to sell
Enter the amount to convert to Canadian dollars
Review the details and tap Confirm
You’ll receive an email confirmation once the trade is complete. Money from the trade will be added back to your Spendable balance.
Are there limits on buying or selling?
Yes. You’ll see your velocity limits in the app before each trade.
Buying and selling limits
Daily buying limit: $25,000 CAD
Monthly buying limit: $100,000 CAD
Annual purchase limit
In certain provinces, you can purchase up to $30,000 CAD of most crypto assets over a rolling 12-month period. Bitcoin (BTC) and Ethereum (ETH) are exempt from this annual limit.
The annual crypto limit applies to KOHO members in these provinces and territories:
Ontario
Newfoundland and Labrador
Prince Edward Island
Nova Scotia
New Brunswick
Nunavut
Northwest Territories
Yukon Territory
If you reach your annual limit, you can still sell your crypto and monitor your account, but you will not be able to buy additional non-exempt assets until the limit resets. Learn more about annual limits.
Minimum trade amounts
Most crypto assets can be traded starting from $1.
Some coins have higher starting minimums:
Bitcoin (BTC) and USD Coin (USDC) start from $2
Solana (SOL) starts from $3
All minimums and maximums are shown at checkout before you confirm your trade.
How are crypto prices set when I trade in KOHO?
All crypto trades in KOHO use the current market price, provided by Ndax.
You’ll always see the price and fees before confirming
There may be a difference between the buy and sell price (called a spread)
KOHO doesn’t support custom pricing or limit orders
Are there fees for buying or selling crypto assets through KOHO?
Yes. KOHO charges a flat, transparent trading fee when you buy or sell crypto assets in the app. There are no hidden fees, and all fees are shown clearly before you confirm your transaction.
Trading fees by plan:
Non-member: 1.5% trading fee
Essential plan: 1% trading fee
Extra plan: 1% trading fee
Everything plan: 0.5% trading fee
This flat trading fee applies to both buy and sell transactions and is displayed in the app before you confirm your trade. The total fee includes a trading fee and a transfer fee.
About pricing differences
KOHO does not charge an additional spread fee. In some cases, the execution price may differ slightly from the quoted market price due to normal market movement and available liquidity at the time your order is placed. This is not a fee and reflects real-time market conditions.
You will always see the final price before completing your trade.
Where can I see my crypto transactions?
In the Crypto section of the KOHO app
In your Spend transaction feed, showing buys and sells in Canadian dollars
This makes it easy to track all your crypto activity alongside your regular KOHO transactions.
How do I set up a crypto price alert?
Tap the bell icon
Choose a coin
Select Moves Above or Moves Below
Set your target price
Confirm
You’ll get a push notification when the price hits your target. Make sure KOHO notifications are turned on in your phone settings.
To update or delete an alert:
Tap the bell icon
Select the alert
Edit or delete it from there
What if I miss the price alert?
If you miss the notification or check it later, the price may have already changed. Crypto prices can move quickly, and KOHO can’t guarantee that the price will stay the same when you open the app.
If you decide to buy or sell after an alert, you’ll always see the current price and any fees before confirming your trade.
Why do I have small leftover CAD amounts after trading crypto?
These tiny amounts are sometimes called “crypto dust.” It happens when small rounding differences or fees leave you with leftover Canadian dollars that are too small to trade or withdraw. You can see the amount in your account, but it’s not usable for most transactions.
Coming Soon: If your leftover amount is $0.01 or more, you’ll be able to move it to your Spendable balance. Check the app for updates.
Who should I contact for questions about my crypto orders, balance, or reports?
Depending on your question, here's who to reach out to:
🔍 Contact Ndax at [email protected] for:
Questions about a buy or sell order
Concerns about the displayed price or balance of your crypto in KOHO
Help understanding your crypto trade reports or account statements
Ndax will acknowledge your request within 24 to 48 hours. Their support hours are Monday to Friday from 8am to 10pm MST, and weekends from 8am to 8pm MST. Please note that response times and support hours may vary during holidays.
💬 Contact KOHO in-app support for:
General questions about how KOHO Crypto works
Accessing your trade reports or statements through the KOHO Crypto settings page
*Ndax Canada Inc. (Ndax). All rights reserved. Ndax is a registered investment dealer under securities legislation in all provinces and territories of Canada, and is a member of the Canadian Investment Regulatory Organization (CIRO) and of the Canadian Investor Protection Fund (CIPF). CIPF coverage does not extend to any virtual assets held in user's accounts.