Due to the ongoing Canada Post labour disruption, physical card delivery is currently experiencing delays.
KOHO Card Deliveries
Starting October 11, mail service has resumed on a limited basis, but rotating strikes may still cause longer delivery times. We can process your card reissue right away, and it will be shipped as soon as possible. Please note that delivery times may remain extended during this period.
Cash Deposits
Regarding cash deposits, we expect Canada Post retail locations to stay open despite the potential strike. We recommend using Canada Post outlets inside Shoppers Drug Mart/Pharmaprix stores for your cash loading needs. We'll notify you promptly if this situation changes.