How can I pay for my Secured Credit Building subscription fee?
If you signed up for Secured Credit Building, we’ll take the monthly fee from your KOHO balance. This charge will appear as Secured Credit Building Subscription in your transactions.
Quick tip: To avoid missed charges, add a backup payment method like a debit or credit card. In your app, go to Profile Icon > Payment Methods > Add Backup Payment Method.
What happens if my KOHO account doesn't have enough money for the subscription fee?
If you don’t have enough money in your KOHO account for the monthly Secured Credit Building subscription fee, and you don't have a backup payment method set up, your payment will be marked as missed. Our collections service will then attempt to withdraw the fees for two more days.
If there are three missed fee payments in a row, your Secured Credit Building will go into NSF (Non-sufficient funds) status.
My Secured Credit Building account is showing NSF status. How can I pay the outstanding Secured Credit Building subscription fee to fix it?
To pay your outstanding Credit Building subscription fee, simply add money to your KOHO account. We recommend using e-Transfer or setting up direct deposit.
If you have enough money in your account, but the fee isn't being collected, adding money to your account may trigger our system to process the payment.
My Secured Credit Building was in an NSF state. How will I know when my Credit Building subscription fee was automatically collected?
A charge will appear as Secured Credit Building Subscription in your transactions.