How can I pay for my Cover subscription fee?
If you signed up for Cover, we’ll take the monthly subscription fee from your KOHO balance. This charge will appear as Cover Fee in your transactions.
Quick tip: To avoid missed charges, add a backup payment method like a debit or credit card. In your app, go to Profile Icon > Payment Methods > Add Backup Payment Method.
Is it possible to change my billing date?
Your Cover billing date cannot be changed.
Please note that our support team cannot change your Cover billing date or upcoming payment upon request.
What happens if my KOHO account doesn't have enough money for the subscription fee?
If you don’t have enough money in your KOHO account for the monthly Cover subscription fee and have a backup payment method set up, your payment will be marked as missed. Our collections service will then attempt to withdraw the fees for two more days.
If you miss three fee payments in a row, your Cover subscription will enter NSF (non-sufficient funds) status and be cancelled. You will then need to repay the full cash advances, and we will collect future fees from your Spendable balance. Once your Cover balance is repaid, your Cover subscription will automatically renew unless auto-renewal is turned off.
Please note while there are no penalties or late fees, not repaying your Cover balance may affect your ability to use Cover in the future.
How can I enable or disable Cover auto-renewal?
Go to account settings by clicking the profile icon at top left corner
Select "Cover settings"
Turn on or off the "Resubscribe Cover" option
How can I cancel Cover?
You can cancel at any time! If you do cancel, we'll immediately recollect the cash advance after the 30-day subscription is done or you can repay the money directly in-app. To cancel, go to > Cover > in the upper right corner click on the settings icon > tap on Cancel Cover.
If you accidentally cancelled your Cover, our support team won't be able to reactivate it for you. No worries, though! To get back on track, simply pay back the cash advance and subscribe again.