If you need to make changes to your account, we'll need you to reach out directly to us via our in-app chat.
A quick rundown of what we might ask for:
- If you need to update the name we have on file for you, we'll require a photo of your driver's licence or a utility statement.
- Heads up that if you use e-Transfer to load your card, the name on the transfer must match the name we have on your KOHO account.
- If you need to update your address, we'll ask for a photo of a driver's licence or a utility statement
- If you need to update your phone number or email address, we can help you out through our in-app chat
Basically, hit us up over in-app chat so we can get you sorted
and your account up to date 💬