Your Profile

Jaclyn avatar Parween avatar Steph avatar
14 articles in this collection
Written by Jaclyn, Parween, and Steph

Can't Open Reset Password Link

Jaclyn avatar
Written by Jaclyn
Updated over a week ago

Speak to one of us

Setting up a call with a KOHO support agent
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

Why is my account suspended?

Jaclyn avatar
Written by Jaclyn
Updated over a week ago

Why wasn’t I asked for documents to complete my account?

Jaclyn avatar
Written by Jaclyn
Updated over a week ago

What documents do you need to complete my account?

Typically, a cell phone statement and credit card statement...
Parween avatar
Written by Parween
Updated over a week ago

How do I reset my Passcode?

Reach out to us via in-app chat
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

How do I update or change my name?

We just need a photo of your driver's licence or a utility statement to confirm the change
Steph avatar
Written by Steph
Updated over a week ago

How do I update or change my address?

Reach out to us via in-app chat
Steph avatar
Written by Steph
Updated over a week ago

How do I update or change my phone number?

Parween avatar
Written by Parween
Updated over a week ago

How do I update or change my email?

Reach out to us via in-app chat
Steph avatar
Written by Steph
Updated over a week ago

I can't find my address

Signing up and my address isn't an option
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

How do I reset my password?

Forgot Your Password > Request Reset Code
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

How do I make changes to my account?

Update your name, address, phone number, etc.
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

How old do I need to be to use KOHO?

Jaclyn avatar
Written by Jaclyn
Updated over a week ago