Your Card

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21 articles in this collection
Written by Jaclyn, Lara, Parween and 2 others

Why is my Spendable Negative?

Jaclyn avatar
Written by Jaclyn
Updated over a week ago

What does Authorized and Settled mean?

Will I get this money back?
Lara avatar
Written by Lara
Updated over a week ago

What is a Virtual Card?

How do I use my virtual card?
Parween avatar
Written by Parween
Updated over a week ago

Can I Withdraw Cash from an ATM?

YES!
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

New KOHO Cards

Can I pick the colour of my card?
Lara avatar
Written by Lara
Updated over a week ago

What does my KOHO card say about me?

Lara avatar
Written by Lara
Updated over a week ago

What if I don't activate my card right away?

Steph avatar
Written by Steph
Updated over a week ago

What if I don't make my first purchase right away?

Steph avatar
Written by Steph
Updated over a week ago

Can I make my first purchase online?

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Written by Parween
Updated over a week ago

How do I make my first purchase?

Jaclyn avatar
Written by Jaclyn
Updated over a week ago

Can I use KOHO for online purchases?

Heck yes!
Parween avatar
Written by Parween
Updated over a week ago

How do I send an e-Transfer from my KOHO account to someone else?

Trying to send money to a friend?
Saud avatar
Written by Saud
Updated over a week ago

How do I reset my PIN?

Call 1-855-564-6999, option 3
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

How do I sync my PIN with my card?

Make an in-store purchase after calling to activate your card
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

Account Velocity Limits 📊

What are the limits on KOHO accounts and cards?
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

I made my first purchase but I wasn't asked for my PIN?

Saud avatar
Written by Saud
Updated over a week ago

How do I activate my card?

Call 1-855-564-6999, option 1
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

How do I load my KOHO card?

Jaclyn avatar
Written by Jaclyn
Updated over a week ago

When will my card arrive?

15 days after signing up
Saud avatar
Written by Saud
Updated over a week ago

I lost my card!

How do I replace a lost card?
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

How do I find an ATM?

Withdrawing money from ATMs
Jaclyn avatar
Written by Jaclyn
Updated over a week ago