There could be a few things at play if you received a message that your account is suspended:

  • Too many failed log in attempts. After 3 failed attempts, your account will be temporarily suspended¬†
  • If this is the case, reach out to us in-app so we can help you out (you'll still be able to access our chat function, even if you're locked out)
  • It may also be that we're having trouble verifying your identity. Please send us a note via our in-app chat so that we can look into your account

Thanks so much for your interest in KOHO!

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