Your KOHO card is now compatible with Apple Pay. If you're having issues adding your card to your Apple Wallet or using Apple Pay, here are some common troubleshooting issues.

Problem Verifying Your Card

When adding your KOHO card to your Apple Wallet, if you receive the message "card not provisioned," or "try again later" during the card verification step, you will need to verify your identity on the phone.

Please call 1-833-793-3372 and speak to a representative to confirm your identity.

KOHO Card is Locked 

If your transaction doesn't go through, please check whether your card is locked within the KOHO app

Apple Pay won't work if the Physical or Virtual card that's linked to your Apple Wallet is locked.

Apple Pay Support

If you're having other issues with Apple Pay, please call 1-833-793-3372. 

Our team won't be directly resolving Apple Pay issues via our in-app chat, so the fastest way to get your issue resolved is over the phone.

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