# Why didn’t I get my KOHO referral reward?

> Sometimes referral rewards dont appear because one of the program requirements wasnt met Here are the most common reasons      1 The Referral Link Wasnt U

Source: https://help.koho.ca/en_us/why-didnt-i-get-my-koho-referral-reward-BJZxjoqLl

Last updated: 2026-08-11T14:05:58.956Z

Sometimes referral rewards don’t appear because one of the program requirements wasn’t met. Here are the most common reasons:

  

## **1\. The Referral Link Wasn’t Used**

Your friend or family member must sign up using **your unique referral link**.

*   If they signed up without it (for example, by downloading the KOHO app directly), the system won’t connect their account to yours, and no reward will be issued.

**Fix:** Make sure your referral always uses your link from the start.

  

## **2\. The Criteria Wasn’t Met**

To qualify, your referral must:

*   **Verify their account** (ID check complete).
*   **Complete one action within 30 days of signing up**:
    *   Make a purchase of at least **$20**

If they spend less than $20 in one purchase, the reward won’t trigger.

  

## **3\. The 30-Day Offer Window Expired**

The required action must be completed within **30 days of the referral’s sign-up date**.

*   Even if the criteria are met after this period, rewards cannot be issued.

**Fix:** Encourage referrals to complete the steps right away after signing up.