# Tips for completing an identity check in KOHO

> In certain situations like when you cant receive an SMS code when youre sending an international money transfer or when youre accessing crypto KOHO will

Source: https://help.koho.ca/en_us/tips-for-completing-an-identity-check-in-koho-H1Z07hYzg

Last updated: 2026-08-11T14:07:53.343Z

In certain situations, KOHO will ask you to complete an identity check to access your account. 

Following these tips will help make sure your submission goes through the first time.

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## **Acceptable photo IDs**

Please provide a photo of a valid Canadian or provincial government-issued photo ID. We accept the following:

*   Canadian Passport
*   Canadian Provincial Driver's License
*   Canadian Provincial Photo Card
*   Canadian Provincial Health Card (QC and BC only)
*   Permanent Resident Card
*   Indian Status Card
*   Certificate of Canadian Citizenship Card
*   National Defence Card
*   Canadian Federal Firearms License

If you don’t have any of the above, reach out to our support team through the KOHO app or by emailing [userverification@koho.ca](mailto:userverification@koho.ca). If you have an international passport, let us know, and we’ll look into whether it can be used instead.

### **Photo ID tips**

*   All four corners of the ID must be showing
*   ID is fully legible and is not blurry
*   ID is valid and is not expired or tampered 
*   Front and back of the ID is provided
*   Photo of ID is the original copy and is not a scan or screenshot

### **Selfie tips**

*   Image is not blurry and contains the full face and full ID
*   Face is fully visible in the light and directly facing the camera
*   Selfie image is not altered by any photo editing software

Having trouble confirming your identity? Feel free to reach out to our support team in the KOHO app or by emailing us at [userverification@koho.ca](mailto:userverification@koho.ca). We'll ask you for some additional details to help you get back into your account 🙂