# I changed my phone number and now I can’t log in. What should I do?

> Comment réinitialiser votre mot de passe KOHO      Déconnectezvous  de votre compte KOHO si vous êtes connecté    Dans  lapplication KOHO   appuyez sur  M

Source: https://help.koho.ca/en_us/i-changed-my-phone-number-and-now-i-cant-log-in-what-should-i-do-rJBc5ocUl

Last updated: 2026-06-15T17:35:20.269Z

Can't receive your verification code because you have a new phone number or a new device? Here's how to get back in.

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**If you still have access to your old phone number or device:**

In the mobile app:

1.  Open KOHO and log in
2.  Go to your Profile page (top left) and tap **Login & password** to update your two-step verification settings before switching

On the web portal:

1.  Log in and go to **Settings**
2.  Select **Login & passwords** to update your two-step verification settings before switching

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**If you no longer have access to your old phone number or device:**

1.  Log in to your KOHO account with your email and password
2.  When prompted for a verification code, select **Verify via another method**
3.  To verify your identity, provide a photo of your government-issued photo ID and/or a video selfie
4.  It may take a few minutes to verify your identity. Feel free to come back to the in-app page in a couple of minutes to check on the status of your account verification
5.  You'll be redirected back into your account once verified 🙌

Once you're back in, go to your Profile page (top left) and tap **Personal Details** to update your phone number. Make sure you're on a verified device when making this change.

Having trouble with your submission? See [**Tips for completing an identity check in KOHO**](https://koho.kustomer.help/en_us/tips-for-completing-an-identity-check-in-koho-H1Z07hYzg)**.**

Still stuck? Reach out to our support team through the KOHO app or web app, or email us at [userverification@koho.ca](mailto:userverification@koho.ca) 🙂