# How do I update my phone number to continue receiving two-step verification codes?

> La mise à jour de votre numéro de téléphone est essentielle pour sécuriser vos comptes avec la vérification en deux étapes      Si vous êtes connecté à votre c

Source: https://help.koho.ca/en_us/how-do-i-update-my-phone-number-to-continue-receiving-two-step-verification-codes-ryJqcs5LWx

Last updated: 2026-08-11T14:07:47.968Z

Your two-step verification codes are sent to the phone number on your account, so make sure it's up to date.

**If you're logged into your KOHO account:**

1.  Go to the Profile page in the top left-hand corner and select **Personal Details**
2.  Update your phone number and save your changes
3.  You will need to be on a verified device to make this update

**Note:** Your new phone number must be an active Canadian number that can receive SMS messages. VoIP or text app numbers, or numbers with an inactive SIM, may not receive verification codes.

**If you're unable to log in due to two-step verification:**

1.  Make sure you can log in. If you have forgotten your password, follow these steps to reset your password
2.  When prompted for a verification code, select **Verify via another method**
3.  To verify your identity, provide a photo of your government-issued photo ID and a video selfie. Having trouble with your submission? See [Tips for completing an identity check in KOHO](https://koho.kustomer.help/en_us/tips-for-completing-an-identity-check-in-koho-H1Z07hYzg).
4.  It may take a few minutes to verify your identity. Feel free to come back to the in-app page in a couple of minutes to check on the status
5.  You will be redirected back into the app successfully 🙌
6.  To update your phone number, go to the Profile page in the top left corner and select **Personal Details**. Make sure you're using a verified device to make this update

Having trouble confirming your identity? Feel free to reach out to our support team in the KOHO app or by emailing us at [userverification@koho.ca](mailto:userverification@koho.ca). We'll ask you for some additional details to help you get back into your account 🙂