# How do I send an e-Transfer from my KOHO account to another account?

> Avertissement  votre compte KOHO devra être entièrement vérifié avant que vous puissiez envoyer un virement électronique de votre compte KOHO      Effectuer u

Source: https://help.koho.ca/en_us/how-do-i-send-an-e-transfer-from-my-koho-account-to-another-account-HkEnciq8l

Last updated: 2026-09-04T16:36:48.437Z

Just a heads up, your KOHO account will need to be fully verified first before you can send an e-Transfer _from_ KOHO.

## To send an e-Transfer

**_🎯 If you're sending money to an email address already associated with a KOHO account, the funds will default to their KOHO account unless you choose to "Send via Interac e-Transfer instead" on the last confirmation page._** 

*   In the KOHO app, tap **Send Money.** Or on [KOHO Web](https://web.koho.ca/login), go to Send Money > Choose the amount you wish to send > Choose the recipient > Select a question and answer > Send.
*   Enter the name and email of the person you want to send money.
*   Enter the amount you want to send.
*   Kindly be aware that you can only send funds from your Spendable balance; Cover funds are not eligible for e-transfers (including K2K transfers).
*   You will then be prompted to create a Security Question and Answer if the recipient doesn't have auto-deposit enabled.
*   If the person you're sending funds to is also on KOHO, you can send them a free, instant [KOHO to KOHO (K2K) transfer](https://koho.kustomer.help/en_us/how-do-i-send-money-to-other-koho-members-via-k2k-HkE3ci9Ibx).
*   Carefully review all the details you entered, as you will not be able to change the name of a Recipient once created.
*   Click **Send.**
*   All set! You will receive a confirmation email to the address we have on file for you once it's been successfully deposited.

If you are having trouble sending an e-Transfer, check that:

*   _All fields entered, such as recipient's name, security question and security answer are between 5 - 40 characters._ 
*   _Security answer can not be the same as the security question._ 
*   _No special characters ($,%,?) allowed for the security answer or security question._ _If you have a question mark in your security question, you would have to remove it._
*   Make sure to verify that you have not exceeded your account limits. You can review your account limits directly in-app by tapping on the profile icon (top left) > **Account velocity limits**.

* * *

## 🕔  If the recipient is not receiving the e-Transfer 🕔 

The Interac network may have flagged your transfer for review. This process is manual and can take anywhere from 5 min to a few hours.

If you are experiencing issues, here are some tips:

1.  You can try to cancel and resubmit the e-transfer.
2.   If the recipient has an alternate email address, try cancelling your current transfer and sending it to that one instead.