# How do I activate my KOHO card?

> Votre carte physique KOHO arrivera dans les 10 jours suivant votre inscription En attendant vous pouvez utiliser votre  carte virtuelle         Avezvous re

Source: https://help.koho.ca/en_us/how-do-i-activate-my-koho-card-HyrR9i9UWl

Last updated: 2026-09-04T17:20:29.549Z

Once your account is verified, you can [request a Physical Card in the app](https://koho.kustomer.help/en_us/can-i-get-a-physical-card-rkC9csqIZx). It typically arrives within 10 business days. In the meantime, you can use your [Virtual Card](https://koho.kustomer.help/en_us/what-is-a-virtual-card-S10c5iqIx) right away.

Once your card arrives, here are two ways to activate it:

**Option 1: In the KOHO app**

1.  Scan the **QR code** on your card envelope, or tap **Cards** in the app.
2.  Select your physical card > **Activate card** (no need to activate your Virtual card).
3.  Enter the last four digits of your card, the expiry date and CVC.
4.  Choose your new PIN number.
5.  Card is activated 🎉
6.  Load funds onto your card. [Read how here](https://koho.kustomer.help/en_us/options-for-adding-money-to-your-koho-account-SJ8ehoqUWx).
7.  Make an **in-store purchase**. For this first transaction, insert your card + input your PIN\*. You can use the tap function AFTER you complete this step.

**Option 2: By phone**

1.  Call **[1-855-564-6999](tel:(855)%20564-6999)** and select option 1 to activate and set your PIN (make sure to be calling from the same phone number associated with your KOHO account).
2.  Card is activated 🎉
3.  Load funds onto your card. [Read how here](https://koho.kustomer.help/en_us/options-for-adding-money-to-your-koho-account-SJ8ehoqUWx). 
4.  Make an **in-store purchase**. For this first transaction, insert your card + input your PIN\*. You can use the tap function AFTER you complete this step.

If your first purchase goes through without asking for your PIN, that's okay. It can happen sometimes. You're still good to go.

**Having trouble activating?**

*   Make sure the card details you entered (last four digits, expiry date, and CVC) are correct.
*   If your account has been inactive for a while, you may need to add funds before you can activate. You can do this via e-Transfer, direct deposit, or debit load.
*   If you recently ordered a replacement card for a lost card, your previous card will have been cancelled even if it arrived in the mail. Make sure you're activating the most recently issued card

Still having trouble? Reach out to our support team through the KOHO app or web app and we'll get you sorted 🙂