# Can't log in to KOHO?

> Having trouble getting into your account Youre in the right place Find your situation below and well get you sorted       I forgot my password        I c

Source: https://help.koho.ca/en_us/cant-log-in-to-koho-HkSwnFze

Last updated: 2026-08-11T14:09:09.042Z

Having trouble getting into your account? You're in the right place. Find your situation below, and we'll get you sorted 🙂

*   [I forgot my password](https://help.koho.ca/en/articles/736661-how-do-i-reset-my-password)
*   [I can't open the password reset link](https://help.koho.ca/en/articles/2620821-can-t-open-reset-password-link)
*   [I forgot which email I used to sign up](https://help.koho.ca/en/articles/6007382-i-forgot-which-email-address-i-used-to-sign-up-for-koho-with)
*   [I'm not receiving my SMS verification code](https://help.koho.ca/en/articles/9341356-i-did-not-receive-the-verification-sms-code-what-should-i-do)
*   [I changed my phone number and now I can't log in](https://help.koho.ca/en/articles/9420553-i-changed-my-phone-number-and-now-i-can-t-log-in-what-should-i-do)
*   [I need to update my phone number to keep receiving verification codes](https://help.koho.ca/en/articles/10263358-how-do-i-update-my-phone-number-to-continue-receiving-two-step-verification-codes)
*   [My screen goes blank or freezes when I tap Continue during login](https://help.koho.ca/en_us/why-does-my-screen-go-blank-when-i-tap-continue-during-login-BkMLLEKwZl)
*   [I'm being asked for a Passcode](https://help.koho.ca/en/articles/1516264-how-do-i-reset-my-passcode)

* * *

### **Neither my authenticator app nor SMS is working**

If you can't get a code from either method, you can still get back into your account by verifying your identity with a government-issued photo ID and a video selfie. 

Follow the steps here: [I changed my phone number and now I can't log in](https://help.koho.ca/en/articles/9420553-i-changed-my-phone-number-and-now-i-can-t-log-in-what-should-i-do)

* * *

### **Is KOHO down?**

Check our status page for any active issues: [koho.ca/status](https://www.koho.ca/status/)

* * *

Still no luck? Feel free to reach out to our support team in the KOHO app or by emailing us at [loginissues@koho.ca](mailto:loginissues@koho.ca). We'll ask you for some additional details to help you get back into your account 🙂