# Cancelling a Plan

> From the KOHO app    To cancel your KOHO plan open the KOHO app  click on  My Plan   scroll down and select  Change my plan   On the Manage plan page sele

Source: https://help.koho.ca/en_us/cancelling-a-plan-BkJ13j9LZx

Last updated: 2026-06-24T16:22:00.005Z

## **How do I cancel my plan?**

**From the KOHO app:**

*   To cancel your KOHO plan, open the KOHO app > click on **My Plan** > scroll down and select **Change my plan.**
*   On the Manage plan page, select **Cancel my plan.** 

**From the web portal:**

*   Login via [web.koho.ca/login](http://web.koho.ca/login) and select **My Plan** > **Manage my plan**.
*   On the **Manage my plan** page, select **Cancel plan**.

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## **What happens after I cancel?**

Your plan benefits stay active until the end of your current billing period. After that, your account moves to [Non-Member](https://koho.kustomer.help/en_us/compare-plans-Byn0ojq8be). If you were on a yearly plan, your benefits will stay active until the end of your yearly billing period.

You can sign up for a plan again at any time from **My Plan** in the app or on the web.

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## **What happens to my other KOHO subscriptions?**

Cancelling your plan does not affect Cover, Credit Building, or any other KOHO subscriptions. These will continue as normal. Just keep in mind that any plan discount you had on Credit Building (like 30% off on Extra or 50% off on Everything) will revert to the regular price once your plan ends.

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## **Will I get a refund when I cancel?**

When you cancel, your plan stays active until the end of your billing period, so you're covered for the time you've already paid for. If you were charged unexpectedly or think there's been an error, reach out to our support team through the KOHO mobile app or web app and we'll take a look.