We are in the process of rolling out Mastercard® to select KOHO users. You'll receive direct communication from us when you are eligible!

To ensure you receive the best possible experience with your KOHO account, we have updated our product offering to a prepaid Mastercard 🎉

You can use your KOHO Mastercard, wherever Mastercard is accepted!

By switching to Mastercard, you will receive a brand new Virtual and Physical card. Make sure to update any recurring subscriptions you have to your new card numbers!

How do I switch to Mastercard?

From the "Spend" tab of the KOHO app, select the Mastercard home card. Once you confirm your account details, you will receive your new KOHO Physical Mastercard within 10 days and your new KOHO Virtual card immediately!

Please be advised that our internal team is currently migrating a selected number of users during this launch. We will notify you shortly once you can upgrade your account!

Will the change cost me anything?

There is no fee to make the switch to Mastercard! You will also receive a new Mastercard free of charge 🙌

Will my account be different?

Our team made the change as seamless as possible! Your balance, e-Transfer load information, and account history will all stay the same 👍

You will also have a new Mastercard account number! Rest assured that any existing direct deposits or PADs will still be able to go through on your previous account number.

What happens to my existing cards?

Your existing KOHO cards will remain active until your Physical KOHO Mastercard is activated. Once your new Mastercard is activated, your previous KOHO cards can no longer be used and will be deactivated.

Is my Mastercard protected?

Your KOHO Mastercard is protected under Mastercard's Zero Liability Policy 🔒

Can I still receive a refund to a cancelled card?

Yes! A refund can be processed successfully onto a cancelled card if the refund was processed before the card was cancelled.

See more on refunds here: When will I see a return or refund appear?


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