There are a few reasons why you're e-Transfer hasn't been loaded to your KOHO account just yet. Check these out 👇
There was a typo in your unique email address ✏️
It's super important that you copy and paste your unique e-Transfer email exactly as it appears in your KOHO app when adding KOHO as a contact with your financial institution. Double-check for any typos and make sure to cancel and re-send the e-Transfer to the correct email address if you noticed there was an error.
2. The financial institution the e-Transfer was sent from has it on hold ⏱
Double-check with the sending bank to see if everything is clear on their end. We recommend contacting them directly and lifting any holds.
3. The e-Transfer hit an account limit ❌
Check out our account limits article here. You'll just need to wait for the limit to open up before more funds can be added again.
Still no luck?
You can reach out to our User Success team for troubleshooting help. They'll just need you to include the following information in your message:
The email address the funds were sent to
The date it was sent
The amount of the e-Transfer