How will I know if it’s working?

Shortly after registering for Credit Building in-app, you’ll be able to see your current credit history. Every month after we’ve successfully taken payment and reported to the credit bureaus you’ll be able to see your updated credit history, as well as your change in credit history, in-app within the Credit Building page.

Why did my credit history go down?

If outside of KOHO you have missed payments (car, credit card, bills, etc.), tried to get access to a lot of credit in a short period of time, or defaulted on any loans or accounts, then there are negative implications to your credit history that are beyond our control. These are common examples of negative credit activity that might adversely impact your credit history.

What happens if I miss a payment?

Just as making your payments on time will build your credit history, the inverse is true. Not making your payments on time will hurt your credit history. If your account happens to be NSF for your Credit Building funds repayment, we'll continue to collect the outstanding amount each time you load until it is fully paid back.

How long can I use this feature?

There is no limit to how long you can keep using Credit Building. We recommend being subscribed for at least 6 months to see the full impact of this feature.

Can I withdraw from my Credit Building funds?

While withdrawing from your tradeline (line of credit) is not required, if you wish to access your Credit Building funds, select the Profile icon in the upper right of your app, scroll down to Credit Building funds, and select Edit in the upper right to transfer out funds. The app will ask you to confirm how much you’d like to withdraw, and then verify the process by confirming a code sent to your phone number.

As a heads up, you may not be able to withdraw those funds if we’re in the process of reporting your progress to the credit bureau! You'll just need to wait a couple of days and try again.

Once the withdrawal is confirmed, the funds take 72 hours to process. We aren't able to speed up this withdrawal!

For example, if you request a withdrawal at 9.02 am EST on Monday, these funds will be deposited into your account at 9.02 am EST on Thursday.

FYI: if you cancel your Credit Building subscription during this processing time, the withdrawal will not be successful because only active Credit Building subscribers can withdraw these funds.

When should I repay the funds withdrawn from my Credit Building?

When withdrawing from your tradeline (line of credit), the repayment of this loan will be due on the billing date (ie. when the monthly fee is charged). The billing date is based on the registration date, and it's not possible to change or defer the repayment date for the Credit Building funds.

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