Overall Status: ✅
⚠️ High chat and call volumes: We're looking out for our employees and the KOHO community, as well as making sure we are there to help with all requests. While our agents are working hard to assist everyone, you may experience delays in responses and longer than usual wait times on the phone. We apologize for any inconvenience, and want to thank you for your patience during this time!
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✅ System is running | ⚠️ System is experiencing some issues | ❌ System is down | ⭐️ Important
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Loading & Payments
✅Inbound e-Transfers to load account
✅Outbound e-Transfers to a non-KOHO account
✅ Bill Pay
✅ Direct Deposit
✅ Pre-Authorized Debits
✅ K2K Transfers
✅ Transfer between Personal and Joint accounts
Card Functionality
✅ Physical Card Purchases
✅ Virtual Card Purchases
✅ ATM Withdrawals
App Functionality
⭐️ Security: Always make sure you use a unique password for your KOHO account. Read more on how to reset your password.
✅ Onboarding
✅ Goals
✅ PowerUps
✅ RoundUps
✅ Other pages: Latest Activity under the Spending Tab is unavailable
Support
⚠️ Chat*
⚠️ In-app Chat photo uploads - there is a known bug in version 1.66.0 causing the app to crash when photos are uploaded via in-app chat. Please update your KOHO app to version 1.66.1 if you are experiencing this.
✅ KOHO Virtual Assistant
⚠️ Phone**: Due to higher than usual volume and impact on all network carriers, this has led to minor disruptions on our ability to process and receive some calls. We are working with our phone solution's provider, but if you're unable to get through on the phone line, please reach out directly to us in the in-app chat instead.
✅ Email*
Other
⭐️ Always keep your information safe. Check out this link to the Canadian Anti-Fraud Centre for information on known past and current scams and/or fraud that may impact you.
*Chat and email response hours: Weekdays, 9am-9pm EST | Weekends, 9am-5pm EST
** Phone hours: Weekdays, 9am-5pm EST