We've updated how you load your card when using the e-Transfer method. Here's what you need to know:
Why the change?
We’ve added this option to create a more efficient and secure process of loading e-Transfers for our users.
Can I do it the old way?
No, you've been given a new, unique e-Transfer email address you will need to switch to this new email to fund your account now!
Will the unique password be the same security password I had before?
Yes, your e-Transfer security password has not changed. However, we always recommend double-checking your answer by clicking the $ symbol > Add funds to your account > Load via e-Transfers.
Will my friends be able to send me e-Transfers now?
Not yet, but this is one step closer in that direction!
If your e-Transfer is taking more than three hours to fund your account, please reach out to us through our in-app chat so our team can help you load your account.