We've updated how you load your card when using the e-Transfer method. Here's what you need to know:

Why the change?

We’ve added this option to create a more efficient and secure process of loading e-Transfers for our users.

Can I do it the old way?

No, you've been given a new, unique e-Transfer email address you will need to switch to this new email to fund your account now! 

Will the unique password be the same security password I had before?

Yes, your e-Transfer security password has not changed. However, we always recommend double checking your answer by going to the Move Money tab > Add funds to your account > e-Transfer from your bank.

Will my friends be able to send me e-Transfers now?

Not quite yet, but this is one step closer in that direction!

If your e-Transfer is taking more than three hours to fund your account, please reach out to us through our in-app chat so our team can help you load your account.


Additional Articles you may find helpful:
How do I add money to KOHO by e-Transfer?
How do I send money to other KOHO users?
How do I send an e-Transfer from my KOHO account?

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