We're updating how you load your card when using the e-Transfer method. Here's what you need to know:

Why the change?

  • We’ve added this option to create a more efficient and secure process of loading e-Transfers for our users.

Can I do it the old way?

  • No, if you've been given a new, unique e-Transfer email address you will need to switch to this new email to fund your account. 

Will the unique password be the same security password I had before?

  • Yes, your e-Transfer security password has not changed. However, we always recommend double checking your answer by going to Home > Add Funds > e-Transfer. 

Will my friends be able to send me e-Transfers now?

  • Not quite yet, but this is one step closer in that direction!

My e-Transfer email address still says load@koho.ca. When will I get a unique email address?

  • Soon! We're slowly rolling out this feature to all of our users. When it's time, you'll receive an email from us 👍 In the meantime, continue to use load@koho.ca until you receive your own, unique e-Transfer email address. 

If your e-Transfer is taking more than three hours to fund your account, please reach out to us through our in-app chat so our team can help you load your account.

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