If you are not receiving push notifications from the KOHO app, follow the steps below to troubleshoot:
- First, for Low Balance and PowerUps notifications that are not being received, check within the KOHO app by selecting Personal at the top right > Notification Settings to see that these Notifications are enabled
- Next, verify that your device settings are configured to accept all notifications from the KOHO app.
For Android Users, use this link to investigate notification controls.
For iOS Users, use this link to investigate notification controls.
If you are still experiencing issues after attempting to troubleshoot, please reach out to our in app User Success Team for additional assistance.
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