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Apple Pay Trouble Shooting
Apple Pay Trouble Shooting
Updated over a week ago

Your KOHO card is now compatible with Apple Pay. If you're having issues adding your card to your Apple Wallet or using Apple Pay, here are some common troubleshooting issues.

Problem Verifying Your Card

When adding your KOHO card to your Apple Wallet, if you receive the message "card not provisioned," or "try again later" during the card verification step, you will need to verify your identity on the phone.

KOHO Card is Locked 

If your transaction doesn't go through, please check whether your card is locked within the KOHO app or web

Apple Pay won't work if the Physical or Virtual card that's linked to your Apple Wallet is locked.

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