How long will it take to see the e-Transfer loaded to your account?

You should see your e-Transfer loaded within 5-10 minutes ⚡️

What if it's taking longer than that?

Please double-check the following:

  • Are you using the unique email copied from your KOHO app? Any other email used will be rejected, so double-check for any typos!

  • If you have an unverified account, your e-Transfers are not auto-deposit enabled and it takes up to 30 minutes to be received.

  • If you are transferring the funds for the first time, check with your bank first, as they might be holding these funds as an additional security check.

  • If you have a fully verified KOHO account and it's not the first time you're sending an e-Transfer, it’s more likely that your bank doesn't support auto-deposit. You can verify that by checking if the bank is asking for a security question and answer when sending it. Any e-Transfers that are not auto-deposit enabled can take up to 30 minutes.

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