Although e-Transfers are loaded to accounts automatically, they may not appear instantly.
How long will it take to see the e-Transfer you sent us on your account?
- It depends when we receive the funds from your bank. This alone can take up to 45 minutes
- Once we receive it, it will be processed in the order in which we receive it
- Typically, your funds should be available within three hours - reach out to us if this is not the case
- The sender name on the e-Transfer must match the name of the KOHO account holder
If you are still not seeing your funds loaded after more than three hours, reach out to us in our in-app chat so our team can help you load your account.
NOTE: refrain from sending a reminder e-Transfer, this will bump your e-Transfer down in the queue
tags: etransfer, e-Transfer, load