How long will it take to see the e-Transfer loaded to your account?
You should see your e-Transfer loaded within 5-10 minutes ⚡️
What if it's taking longer than that?
Please double-check the following:
Are you using the unique email copied from your KOHO app? Any other email used will be rejected, so double-check for any typos!
If you have an unverified account, your e-Transfers are not auto-deposit enabled and it takes up to 30 minutes to be received.
If you are transferring the funds for the first time, check with your bank first, as they might be holding these funds as an additional security check.
If you have a fully verified KOHO account and it's not the first time you're sending an e-Transfer, it’s more likely that your bank doesn't support auto-deposit. You can verify that by checking if the bank is asking for a security question and answer when sending it. Any e-Transfers that are not auto-deposit enabled can take up to 30 minutes.