If an e-Transfer that you sent to load your KOHO account didn't get accepted, there could be a few different things going on. Reach out to us via in-app chat so that we can problem solve it with you.
A few things to note:
- Make sure the sender's name on the e-Transfer matches the name on your KOHO account
- We can only accept e-Transfers to your account that are sent by you (we don't accept third party e-Transfers)
- Reminder: KOHO users can send money to other KOHO users instantly through the app
If it's none of the above, let us know the details through in-app chat 😀
Additional Articles you may find helpful:
e-Transfer Time to Load
Options for loading your KOHO card
Can someone else load my card?
tags: etransfer, e-Transfer, load, declined