How to Load:

  1. Log into your KOHO app, go to the Move money tab > Add funds to your account > e-Transfer from your bank
  2. Make a note of the e-Transfer information listed under Email, Security Question, and Security Answer
  3. Open up the bank institution you’re with (Ie. CIBC, BMO, TD, etc), and go to your e-Transfer section
  4. Create a new contact under the name of KOHO with the previous “Email, Security Question, and Security Answer” information you’ve recorded
  5. Send e-Transfer! If your bank charged you a fee, check out our article below.

How do I get reimbursed for an e-Transfer fee?

If your e-Transfer isn't Loading:

  • Check that the notification type is Email and not Phone/SMS when creating the e-transfer to send to KOHO.
  • Does the name on your bank account match the name on your KOHO account? We can only accept and load e-Transfers from your own personal bank account.

Particular Banking issues for sending an etransfer:

How long will it take to see the e-Transfer you sent us on your account?

If your e-Transfer is taking more than three hours to fund your account, please reach out to us through our in-app chat so our team can help you load your account

tags: etransfer, e-Transfer, load 

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