How to Load:
We have enabled auto-deposit for most of our users for a quick and easy loading experience 💸
Log into your KOHO app, click $ > Add funds > e-Transfer from your bank
Make a note of your unique e-Transfer email address listed under “e-Transfer yourself at this email.”
Open up the bank institution you’re with (Ie. CIBC, BMO, TD, etc), and go to your e-Transfer section.
Create a new contact under the name of KOHO with your unique e-Transfer email you copied from the KOHO app.
Send e-Transfer! If your bank charged you a fee, check out our article below.
How do I get reimbursed for an e-Transfer fee?
Getting someone else to load your account?
They'll also need to send the funds to your unique e-Transfer email (ex. @kohotransfers.ca). More here.
If your e-Transfer isn't Loading:
Check that the notification type is Email and not Phone/SMS when creating the e-transfer to send to KOHO.
For users with unverified KOHO accounts, we can only accept and load e-Transfers from your own personal bank account.
Particular Banking issues for sending an e-Transfer:
How long will it take to see the e-Transfer you sent us on your account?
If your e-Transfer is taking more than three hours to fund your account, please reach out to us through our in-app chat so our team can help you load your account
Additional Articles you may find helpful:
Options for loading your KOHO card
Can someone else load my card?
Can I receive wire transfers to my KOHO account?
tags: etransfer, e-Transfer, load, money