If an e-Transfer that you sent firstname.lastname@example.org didn't get accepted, there could be a few different things going on. Reach out to us via in-app chat so that we can problem solve it with you.
A few things to note:
- Make sure the sender's name on the e-Transfer matches the name on your KOHO account
- Just a reminder that we can only accept e-Transfers to your account that are sent by you
- Reminder: KOHO users can send money to other KOHO users instantly through the app
If it's none of the above, let us know the details through in-app chat 😀
tags: etransfer, e-Transfer, load, declined